1. Nature of Services
Tragene Funded provides digital trading evaluation and challenge services designed to assess trading skills in a simulated environment. We do not provide physical products, investment advice, portfolio management, or real capital investment products. All purchases are for the right to participate in an evaluation program.
2. General Refund Policy
Challenge purchases are digital evaluation services. Due to the immediate allocation of resources and infrastructure upon purchase, all transactions are generally non-refundable. Refunds are considered only in limited and exceptional circumstances as outlined in this policy.
"Purchasing a challenge does not automatically create a right to a refund."
3. Eligible Refund Scenarios
Duplicate Payments
Accidental multiple payments for the same challenge purchase.
Non-Delivery
Payment deducted but challenge credentials not delivered within 48 hours.
Technical Failures
Platform-side critical failures preventing service delivery or account access.
Transaction Errors
Duplicate transaction processing issues identified by our payment processor.
Note: In some situations, challenge delivery or account replacement may be provided instead of a monetary refund.
4. Fraud Prevention & Investigation
To protect our platform and community, all refund requests are subject to rigorous review. Possible triggers for deep investigation include:
"Refund requests may be delayed or denied while investigations are ongoing."
5. Non-Eligible Refund Cases
- Challenge credentials delivered successfully
- Failure to pass the challenge evaluation
- Account termination due to rule violations
- Intentional misuse or platform abuse
- Incorrect challenge size or type purchased
- Failure to review challenge rules/requirements
6. Payment Disputes & Chargebacks
Initiating a chargeback or payment dispute with your bank or payment provider is considered a material breach of our Terms. Any such action will lead to:
7. Refund Request Window
All eligible refund requests must be submitted within 7 days of the original payment date. Requests received after this window will not be considered.
8. Contact Support
Primary Channel
support@tragenefunded.comAlternative Email
tragene.co@gmail.comFastest Support Channel
For the fastest response times, use the built-in Help Center available inside your Tragene Funded dashboard. Registered users can access our comprehensive FAQ, open support tickets, and use our real-time ticket chat system.
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