Challenges
Select a challenge, complete payment, and your account will be activated automatically.
KYC
KYC verification usually takes 24–48 hours.
Challenge & Trading
Go to the Challenges section, select your preferred challenge, and complete payment securely.
Challenge options and account sizes are displayed directly on the challenge page.
Your challenge should appear in your dashboard after successful processing.
Contact support through the Help Center. If payment succeeded but delivery failed, we will investigate and assist.
Retry policies may vary by challenge type and promotional offers.
Rule violations may result in challenge failure or restrictions according to platform rules.
Rules are displayed on challenge pages and within your dashboard.
Platform rules and policies may be updated to improve fairness and platform operations.
Payments
Payments are processed securely through Cashfree.
Supported methods may include UPI, debit cards, credit cards, net banking, and other available payment options.
Yes. Payments are processed through secure payment gateway systems.
This can happen due to banking issues, payment interruptions, network failures, or gateway issues.
Open a support ticket immediately. Duplicate payments may be reviewed and handled accordingly.
Some payment methods require extra processing time before final confirmation.
Completed transactions generally cannot be cancelled after successful processing.
Refunds
Challenge purchases are generally non-refundable except in specific eligible situations.
Refund requests may be reviewed for duplicate payments, technical failures, or service delivery issues.
We may provide challenge delivery or review the issue according to platform policies.
Review times vary depending on payment verification and investigation requirements.
No. Trading outcomes or challenge performance do not qualify for refunds.
Yes. Suspicious activity or fraud indicators may lead to investigation before processing.
KYC & Account
KYC helps maintain security and platform integrity.
Verification generally takes between 24–48 business hours.
Accepted documents are listed on the KYC page.
Common reasons include unclear images, incorrect information, or unsupported documents.
Yes. Users can usually resubmit corrected information.
Support
Use the Help Center ticket system or contact support@tragenefunded.com
support@tragenefunded.com or tragene.co@gmail.com
The Help Center ticket system is generally the fastest support channel.
Yes. Ticket status and conversations can be viewed from your dashboard.
Create a support ticket and our team will review your issue.
General
Create an account, complete your profile and KYC if required, choose a challenge, and purchase it from the Challenges page.
No. Beginners and experienced traders can participate, but understanding risk management is strongly recommended.
Creating multiple accounts for abuse, rule evasion, or exploiting platform systems may lead to restrictions.
Availability may depend on compliance, supported payment methods, and future platform policies.
Tragene Funded is a trading challenge platform where traders can participate in evaluation programs and qualify for funded opportunities.
Still have questions?
Our dedicated support team is available to assist you 24/48 hours via email.