Privacy Policy

This Privacy Policy explains how Tragene Funded ("Platform", "we", "us", or "our") collects, uses, processes, retains, and discloses your personal information when you use our website, services, or platform. By using the Platform, you irrevocably consent to the data practices described in this Policy.

We collect the following categories of personal and technical data:

• Contact and identity information: email address, name, date of birth, government-issued ID documents (KYC), and proof of address.
• Payment-related information: transaction IDs, payment method details, billing information, and financial identifiers.
• Trading and account activity data: challenge performance, trading behavior, logins, session duration, feature usage, and account settings.
• Technical data: IP address, device identifiers, browser type, operating system, and usage logs.
• Communication data: support tickets, emails, chat records, and feedback submissions.

We collect data:

• Directly from you when you register, complete KYC, make payments, or contact support.
• Automatically through cookies, log files, and analytics tools when you use the Platform.
• From third-party service providers (e.g., payment gateways, KYC verification services, demo server providers) as necessary for platform operation.

We process your data for the following legitimate business purposes:

• Platform operation and service delivery.
• Compliance with legal and regulatory obligations (including anti-fraud and anti-money laundering checks).
• KYC verification and identity confirmation.
• Fraud prevention, detection, and investigation.
• Payment processing, dispute resolution, and chargeback defense.
• Enforcement of our Terms & Conditions (including misuse and multi-account detection).
• Communication regarding your account, challenges, payouts, and support requests.
• Platform improvement, analytics, and security monitoring.
• Retention as necessary to protect our legal rights and legitimate business interests.

Processing is based on: contractual necessity (to provide evaluation services), compliance with legal obligations, legitimate business interests (fraud prevention, platform security, enforcement of terms), and your consent (where explicitly obtained).

We may share your data with the following categories of third parties:

• Payment processors and gateways (to process transactions and handle disputes).
• KYC and identity verification providers (to confirm your identity).
• Demo server and trading infrastructure providers (to host simulated trading environments).
• Analytics and fraud detection services (to monitor misuse and enforce rules).
• Legal and regulatory authorities (if required by law or to defend legal claims).

All third parties are contractually restricted to use your data only for the purposes specified by us and in compliance with applicable data protection laws.

We retain your personal data for as long as your account is active and for a reasonable period thereafter to:

• Comply with legal and regulatory obligations (including tax, anti-fraud, and anti-money laundering laws).
• Enforce our Terms & Conditions.
• Resolve disputes and defend against legal claims.
• Prevent fraud and repeat misuse.

Specific retention periods may vary based on operational and legal requirements. Certain data (e.g., trading logs, KYC records, payment history) may be retained for several years after account closure.

Users may request deletion of their personal data by contacting support. Data deletion is not absolute and may be denied or delayed where:

• Retention is required by law or regulation.
• Data is necessary for ongoing fraud investigations or dispute resolution.
• The user has outstanding violations, chargebacks, or unresolved claims.
• Deletion would impair our ability to enforce Terms & Conditions against repeat abuse.

Where legally permissible, we will honor reasonable deletion requests.

We implement reasonable technical, organizational, and administrative safeguards to protect your data against unauthorized access, loss, alteration, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your data may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws. We take steps to ensure adequate safeguards are in place.

Depending on your jurisdiction, you may have rights to access, correct, restrict, object to processing, or request portability of your data. To exercise such rights, contact us at the email provided below. We may require identity verification and may charge a reasonable fee for excessive or repetitive requests.

We use cookies, session storage, and similar technologies to maintain authentication, analyze usage, prevent fraud, and remember preferences. You may disable cookies via browser settings, but some platform features may not function properly.

The Platform is not intended for persons under 18 years of age. We do not knowingly collect data from minors. If we discover data from a minor, we will delete it promptly.

We may update this Privacy Policy from time to time. Continued use of the Platform after changes constitute acceptance of the revised Privacy Policy.

For privacy-related inquiries, data deletion requests, or concerns, contact us via your registered email or platform dashboard.

This Privacy Policy is governed by the laws of India, consistent with our Terms & Conditions.